99Posts · Support

Human support · hello@strics.at

Keep the plan.
Fix the connection.

Clear answers for owner sign-in, publishing accounts, local drafts, schedules, provider status, insights, and deletion.

Before you email

Check the destination-specific status, note the Profile and time, and keep every password, token, and recovery code out of the message.

01

Pre-release status

99Posts is currently pre-release and is not presented here as an App Store download. You can also use 99Posts in the browser at 99posts.app with the same account. YouTube, Instagram, and TikTok access can depend on provider review, account eligibility, territory, permissions, and changing API capabilities. A provider-console mode or a controlled test does not guarantee production access for every user.

02

Owner sign-in versus publishing connections

Sign in with Apple, Google, or email in the iPhone app, or with Google or email on 99posts.app, to own the 99Posts workspace. This login is separate from the YouTube, Instagram, or TikTok accounts that publish posts. Signing in with Google does not automatically connect a YouTube channel.

Open a Profile to connect or replace one account for each supported platform. If a provider does not return the expected account, confirm that you selected the correct provider login and that the account meets its eligibility requirements.

03

Local drafts and the composer

A saved draft remains local to the signed-in owner and Profile until you schedule it. If a draft appears missing, confirm that you are using the same device, owner account, and Profile. Reinstalling the app or clearing its local data can remove local drafts. On 99posts.app, drafts are saved in that browser; clearing the site's data or using another browser won't show them.

Choose a video and cover, then enable only the destinations you want. Each platform exposes different copy, privacy, audience, commercial-content, and disclosure controls. A control that one provider supports may not exist for another.

04

Scheduling and publishing problems

A scheduled time is a target. Upload time, platform review, account restrictions, provider outages, rate limits, or API changes can delay or reject publication. Read the destination-specific status in 99Posts and confirm the final result on the provider itself.

When contacting support, include the approximate time, destination, Profile, and visible status or non-sensitive error. Do not send passwords, access tokens, recovery codes, full receipts, or provider secrets by email.

05

Insights and metrics

99Posts shows supported views, likes, comments, and shares when a connected provider returns them. Metrics may arrive later than the post, be rounded or revised, or remain unavailable. Compare against the provider's own dashboard when exact current figures matter.

Screens shown on the public 99Posts page can contain illustrative sample metrics. They demonstrate the interface and are not claims about a real campaign or provider approval.

06

Disconnecting a platform

Disconnect the publishing account from the Profile in 99Posts. You can also revoke 99Posts access in the provider's account settings. Disconnecting prevents future requests through that connection but does not delete posts already published on the provider.

07

Subscriptions and purchases

If paid access is offered, Apple handles App Store billing, cancellation, and refund decisions. Use Restore Purchases when a valid purchase is not recognized. Manage or cancel an auto-renewing subscription in Apple Account settings.

A plan bought on 99posts.app is billed by Stripe. Open Plans and choose Manage billing to update the payment method, switch plans, or cancel. Web checkout isn't offered while an App Store plan is active, and either plan unlocks the same limits in the app and on the web.

Deleting the app or 99Posts account does not cancel Apple billing. Deleting the 99Posts account ends a web subscription immediately. Never email complete payment-card information or a signed StoreKit payload.

08

Privacy and account deletion

Delete Account in the app, or Delete 99Posts Account in Settings on 99posts.app, removes active 99Posts Profiles, scheduled posts, uploaded media, connected-provider credentials, and insights, with narrow retention described in the 99Posts Privacy Policy. Provider revocation is attempted where supported.

Deletion does not remove posts already published on YouTube, Instagram, or TikTok and does not cancel an Apple subscription; a web subscription ends with the account. Remove published posts at the destination and manage Apple billing separately.

Questions or a privacy request

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